Augusta Precious Metals vs JM Bullion
Augusta Precious Metals & JM Bullion Comparison
Key Takeaways
- Augusta Precious Metals offers a 7-Day Money Back Guarantee, ensuring customer satisfaction.
- JM Bullion is recognized for its wide selection of precious metals, but its IRA services aren’t the most streamlined.
- Augusta Precious Metals provides free 1-on-1 webinars with a Harvard-trained economist, enhancing investor education.
- Augusta has a flawless record with the Better Business Bureau and Business Consumer Alliance, boasting zero complaints.
- While JM Bullion has an A+ BBB rating, it has faced over 140 complaints in the last three years.
Augusta Precious Metals Overview
When it comes to investing in precious metals, Augusta Precious Metals stands out as a company that prioritizes transparency, education, and customer satisfaction. Their commitment to these principles has earned them numerous accolades, including being voted the ‘Best Overall Gold IRA Company’ by Money Magazine for three consecutive years. Additionally, they have been recognized for ‘Most Transparent Pricing’ by Investopedia, underscoring their dedication to clarity in transactions.
Augusta Precious Metals offers a unique approach to investor education. They provide free 1-on-1 webinars conducted by an on-staff Harvard-trained economist. This educational service ensures that investors are well-informed about the intricacies of precious metals investing, allowing them to make confident decisions.
Beyond education, Augusta is known for its lifetime account support and streamlined Gold IRA account setup process. They assign a personal customer success agent to each client, offering guidance and support throughout the investment journey. This personalized service sets Augusta apart from many competitors.
JM Bullion Overview
However, while JM Bullion excels in offering a diverse range of metals, their IRA services are not the most robust in the industry. They have a focus on cash purchases of bullion rather than IRA investments, which may be a consideration for those specifically interested in retirement accounts.
Despite having an A+ rating with the Better Business Bureau, JM Bullion has faced over 140 complaints in the past three years. This indicates that while they are a popular choice, there are areas where customer satisfaction could be improved.
Gold IRA Services
Investing in a Gold IRA is a strategic way to diversify your retirement portfolio. Both Augusta Precious Metals and JM Bullion offer Gold IRA services, but their approaches differ significantly.
Augusta’s Gold IRA
Augusta Precious Metals offers a streamlined process for setting up a Gold IRA. They focus on providing a seamless experience for investors, with an emphasis on education and support. Their free 1-on-1 webinars and lifetime account support ensure that investors are not left in the dark.
Moreover, Augusta’s commitment to compliance is evident through their strict procedures and regular third-party compliance audits. This dedication to maintaining high standards is reflected in their zero-complaint record with the Better Business Bureau and Business Consumer Alliance.
JM Bullion’s Gold IRA
JM Bullion, on the other hand, offers Gold IRA services as a smaller part of their operations. Their primary focus is on cash purchases of bullion, which means their IRA services may not be as comprehensive as those offered by companies with a dedicated IRA team.
Investors looking for a streamlined and specialized IRA service may need to consider this aspect when choosing between Augusta Precious Metals and JM Bullion.
Years in Business / Minimum IRA Investment Comparisons
| Started in Business | Minimum Investment Levels | |
| Augusta Precious Metals | 2012 | $50,000 |
| JM Bullion | 2010 | No account minimum |
Independent Ratings Compared
Ratings at Better Business Bureau (BBB), Business Consumer Alliance (BCA) and Trustlink:
| BBB | BCA | Trustlink | |
| Augusta Precious Metals | A+ | AAA | 5 out of 5 Stars |
| JM Bullion | A+ | C | 1 out of 5 Stars |
Better Business Bureau (BBB)
Augusta Precious Metals boasts an A+ rating with the Better Business Bureau, a testament to their commitment to customer satisfaction and ethical business practices. Notably, they have a zero-complaint record, highlighting their dedication to resolving any issues promptly and effectively.
In contrast, JM Bullion also holds an A+ rating with the BBB. However, the company has received over 140 complaints in the past three years. This discrepancy suggests that while JM Bullion is a reputable company, there may be areas where they can improve their customer service and support.
Business Consumer Alliance (BCA)
Augusta Precious Metals holds an AAA rating with the Business Consumer Alliance (BCA), reflecting their exceptional commitment to customer service and satisfaction. This top-tier rating indicates that Augusta has maintained a stellar reputation in the industry, with no complaints filed against them. Their focus on transparency and integrity has clearly resonated with their clients.
JM Bullion, while also recognized in the industry, does not hold the same level of rating with the BCA. They have only managed a C Rating there.
Trustlink
Trustlink is another platform where customers can leave reviews and ratings for companies. Augusta Precious Metals has consistently received 5-star reviews on Trustlink, highlighting their dedication to customer satisfaction and high-quality service. The positive feedback often mentions the ease of transactions, the educational resources provided, and the supportive customer service team.
JM Bullion has received just 1 review on Trustlink which is a complaint and has left them with a 1 Star rating.
Complaints Compared
Complaints registered at Better Business Bureau (BBB) and Business Consumer Alliance (BCA):
| BBB | BCA | |
| Augusta Precious Metals | ZERO (All Time) | ZERO (All Time) |
| JM Bullion | 146 complaints closed in last 3 years
36 complaints closed in last 12 months |
1 in last 3 years |
Company Credibility & Reputation Compared
Industry-wide Accreditations
Augusta Precious Metals has been recognized with several industry-wide accreditations, including being voted ‘Best Overall Gold IRA Company’ by Money Magazine for three consecutive years.
Besides these recognitions, Augusta is known for its strict compliance procedures and regular third-party compliance audits. This rigorous approach ensures that they adhere to the highest standards in the industry, providing investors with peace of mind.
JM Bullion does not have the same level of industry-wide accreditations as Augusta. Their focus is primarily on offering a wide range of precious metals, which may appeal to investors looking for variety.
Gold IRA Fees Compared
| Set up Fees | Admin Fees (annually) | Storage Fees (annually) | |
| Augusta Precious Metals | $50 + $30 wire fee | $80 | $150 for segregated $100 for non-segregated |
| JM Bullion | $30 – $60 (dependent upon Custodian) | $100 – $250 (dependent upon Custodian) | $150 for segregated $100 for non-segregated |
Client Education and Resources Compared
Education is a cornerstone of Augusta Precious Metals’ approach to investing. They offer free 1-on-1 webinars with an on-staff Harvard-trained economist, providing investors with valuable insights into the world of precious metals. This educational focus empowers investors to make informed decisions and feel confident in their investments.
In addition to webinars, Augusta provides a wealth of educational resources, including guides, articles, and videos. These resources cover a wide range of topics, from the basics of precious metals investing to advanced strategies for maximizing returns.
While JM Bullion does offer some educational materials, they do not match the depth and breadth of resources provided by Augusta. Their focus is more on facilitating purchases rather than educating investors, which may be a consideration for those seeking a more comprehensive educational experience.
Customer Service and Support Compared
Customer service is a key differentiator between Augusta Precious Metals and JM Bullion. Augusta is renowned for its lifetime account support and the assignment of a personal customer success agent to each client. Their commitment to customer satisfaction is reflected in their zero-complaint record with the BBB and BCA.
In contrast, JM Bullion has faced criticism for their customer service, with complaints often citing issues with responsiveness and communication. While they do have a large customer base, these service-related challenges highlight areas where improvements could be made to enhance the overall customer experience.
Peace of Mind Guarantees Offered
Augusta Precious Metals offers several guarantees that provide investors with peace of mind. One of the standout guarantees is their 7-Day Money Back Guarantee. This allows customers to review their purchase and return it within seven days if they are not completely satisfied.
Additionally, Augusta provides a ‘100% Satisfaction Guarantee’. This gives investors the option to seamlessly switch to a different provider should Augusta not satisfy all of their needs.
JM Bullion also offers several guarantees, including:
- In House Essays: inspections by skilled professionals to uphold rigorous quality control standards, with examinations of each product to validate its quality.
- PCGS Authorised Dealer
- Secure and Insured Shipping
Buyback Programs Offered
Both Augusta Precious Metals and JM Bullion offer buyback programs. Augusta provides clear guidelines and ensure that investors receive a fair price when selling back their precious metals because of their ‘Highest Buyback Guarantee’.
JM Bullion also offers a buyback program, which they claim includes some of the highest buyback offers in the industry. However, customer feedback suggests that the process may not be as seamless as Augusta’s. Some investors have reported delays and communication issues when attempting to sell their metals back to JM Bullion.
My Verdict: Why Augusta Precious Metals Comes Out on Top
After a comprehensive comparison of Augusta Precious Metals and JM Bullion, it’s clear that Augusta stands out in several key areas. Their commitment to transparency, education, and customer satisfaction sets them apart as a leader in the precious metals industry.
Augusta’s zero-complaint record with the Better Business Bureau and Business Consumer Alliance speaks volumes about their dedication to resolving issues promptly and effectively. This level of service excellence is unmatched by many competitors, including JM Bullion, which has faced a significant number of complaints in recent years.
One of Augusta’s most compelling advantages is its strict compliance procedures. They undergo regular third-party compliance audits to ensure that they adhere to the highest industry standards. This rigorous approach provides investors with the assurance that their investments are being managed with integrity and transparency.
Augusta’s free 1-on-1 webinars with a Harvard-trained economist and their Lifetime Account Support also set them apart.
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CALL AUGUSTA: 855-386-4202
About the Author: Doug YoungDoug is a highly experienced professional and widely trusted authority in financial investing, commodity trading, and precious metals. With over 20 years of expertise, he helps others make informed decisions by sharing a combination of personal experience, extensive knowledge and meticulously researched information on gold IRAs, precious metals investing and retirement planning. He regularly writes news items on these topics. He has considerable experience of evaluating Gold IRA and Precious Metals Companies, gained over a period spanning more than a decade.
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